Frequently Asked Questions
Crypto withdrawals are usually processed shortly after approval once your account is fully verified. Processing times may vary depending on security checks, network conditions, and account activity. You can always view the status of your withdrawal in your account.
Kirgo does not apply internal withdrawal fees. However, standard blockchain network fees may apply depending on the cryptocurrency used and current network conditions.
Account verification is required to comply with regulatory obligations and to protect both players and the platform from fraud or unauthorized activity. Once verification is completed, future withdrawals are generally processed more smoothly.
All games on Kirgo are supplied by licensed third-party providers and operate using certified Random Number Generators (RNGs). These systems are independently tested to ensure that game outcomes are fair and random.
No. Game outcomes are generated by the providers' RNG systems and are not controlled or altered by Kirgo. The platform does not have the ability to change or interfere with game results.
Yes. Many games are available in demo mode, allowing you to play without wagering real funds. Demo availability depends on the game provider and local restrictions.
Bonus playthrough refers to the amount that must be wagered before bonus funds or related winnings can be withdrawn. For example, a 30× playthrough on a $100 bonus means $3,000 must be wagered before any bonus funds become withdrawable.
In most cases, yes. If you choose not to use a bonus, you may forfeit the bonus and withdraw your deposit, provided that bonus playthrough has not begun and no bonus funds have been wagered.
No. Different games contribute at different rates toward bonus playthrough. Slots typically contribute more than table or live dealer games. Exact contribution details are outlined in the specific bonus terms.
If you have forgotten your password, you can reset it using thepassword recovery page. If you experience any issues, our support team is available 24/7 via live chat or email.
If a game disconnects during a round, the result is typically resolved on the provider's server. Any completed outcomes or winnings are credited automatically once the session is restored, depending on the result of the bet.
Kirgo uses industry-standard security measures to protect player data and account activity. Sensitive actions are subject to additional security checks, and personal information is handled in accordance with applicable data protection requirements.
You can upload verification documents through your account profile under the Documents section. Once submitted, documents are reviewed by our team. You can track the status of your verification directly from your profile.
Yes. You can request temporary self-exclusion or permanent account closure through your account settings or by contacting our support team. These options are available to support responsible play.